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Store Policy

Privacy & Safety Policy

At Casa Modesta, your safety, comfort, and privacy are of the utmost importance. We are committed to creating a secure, respectful, and discreet environment for all our clients. The following policies are in place to protect your experience and peace of mind.

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1. Client Privacy

  • Confidentiality: All client information, including personal details, contact information, and purchase history, is treated as strictly confidential.

  • Discreet Service: We do not share or disclose your identity or visit details with any third parties, unless required by law.

  • Marketing Preferences: You will only receive marketing communications if you explicitly opt in. You may unsubscribe at any time.

2. Showroom Safety

  • Private Appointments: Visits to our showroom are strictly by appointment to ensure a safe, one-on-one experience.

  • Secure Premises: The showroom is located in a private residence in Thousand Oaks, California. The address is shared only with confirmed clients.

  • Surveillance: For security purposes, the entrance to the property may be monitored by video surveillance. No surveillance is used within the showroom space itself.

  • Emergency Protocols: Emergency exits, and safety equipment are maintained in accordance with local regulations.

3. Personal Safety & Conduct

  • Respectful Environment: We maintain a respectful, inclusive, and harassment-free environment. Clients and staff are expected to conduct themselves with professionalism and courtesy.

  • Health & Hygiene: Hand sanitizer and refreshments are available. Appointments are spaced to allow for ventilation and cleaning between visits.

4. Data Protection

  • Secure Storage: Client data is stored on encrypted, password-protected systems. We do not retain payment information unless required for repeat billing with your consent.

  • Third-Party Services: If we use third-party services (such as online scheduling or payment systems), they are carefully vetted for compliance with relevant privacy standards (e.g., GDPR, CCPA).

5. Photography & Media

  • Private Setting: We respect your desire for discretion. No photos of clients will be taken or used for promotional purposes without explicit written consent.

  • Personal Use: Clients are welcome to take photos for personal use during their visit but are asked to refrain from photographing other guests’ purchases or proprietary studio elements.

6. Policy Updates

This policy may be updated periodically to reflect changes in our operations or applicable laws. Updates will be posted on our website, and major changes will be communicated directly to clients as needed.

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Contact us:​

For questions or concerns about safety, privacy, or data handling, please contact us at:

E-mail: info@casamodesta.com
Phone: 805-558-3217
Mailing Address: Provided upon confirmed appointment.

Showroom policy

Private Showroom Appointment Policy.

We are delighted to welcome you to our private showroom in Thousand Oaks, California. To ensure a personalized and comfortable experience, we kindly ask that you review our appointment policy before booking.

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1. By Appointment Only

Visits to the showroom are by appointment only. This allows us to offer you one-on-one attention and curate selections that best suit your interests.

2. Booking

Appointments must be booked at least 24 hours in advance via our website, e-mail, or phone. Same-day appointments may be available on a case-by-case basis.

3. Duration

Appointments typically last 30 to 60 minutes, depending on your needs.

4. Cancellations & Rescheduling

We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may affect your ability to book future appointments.

5. Photography

Feel free to take photos for personal use, but please ask before photographing any specific item.

6. Payment & Purchases

Purchases can be made during your visit. We accept credit/debit cards and other secure payment methods. 

Pre-order Policies

Pre-Order Policies

At Casa Modesta, each pre-order is made especially for you — crafted with intention, skill, and care. By placing a pre-order, you agree to the following terms:

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Lead Time

All pre-orders have a production and delivery timeline of 30 to 45 days, beginning once your payment and confirmed measurements have been received.

Payment

Pre-orders are pre-paid in full at the time of ordering. This allows us to begin sourcing and creating your unique piece immediately.

Customization

You may select the fabric color, design, and style during the ordering process. All choices are final once the order is confirmed.

Measurements

Precise measurements are essential. You are responsible for submitting your measurements, which must be sent by email at the time of order. Please double-check your information before submitting.

Cancellations

You may cancel your pre-order within 5 days of placing the order. After this period, the order becomes final and cannot be cancelled or changed.

Returns & Exchanges

Because each item is custom-made, we do not accept returns or exchanges on pre-orders. If you have questions or concerns before placing your order, we encourage you to reach out.

Contact

We are here to help. Feel free to contact us at any time if you need guidance with measurements, fabric choices, or have any questions about your order.

Payment Methods

PAYPAL

Credit / Debit Cards

CASH

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